Frequently Asked Questions

Contact Us

How can I reach Vera’s Undies?

If you have any questions, we’re happy to help! Our customer support team is available 7 days a week to assist you.

📧 Email: support@vera-undies.com

How long will it take to receive a response?

We strive to respond to all inquiries within 24–48 hours.

Sizing & Stock

How do I choose the right size?

Use the Size Guide on each product page to find your best fit. If you're between sizes, we recommend sizing up for added comfort.

The size I need is out of stock. What should I do?

If your size is unavailable, enter your email under “Size not in stock?” on the product page. You’ll be notified as soon as it’s restocked!

Vera’s Leakproof Technology

How does Vera’s Undies keep me dry?

Our 4-layer system:

  • Wicks away moisture

  • Absorbs and locks in leaks

  • Creates a leakproof barrier for all-day confidence

  • Uses ultra-soft, breathable cotton for comfort

Are Vera’s Undies reusable?

Yes! They're washable and reusable, helping you save money and reduce waste.

What materials are used?

Each pair is made from premium cotton with the perfect amount of stretch for a soft, flexible fit.

Can I wear Vera’s Undies every day?

Absolutely. Whether it’s for bladder leaks, everyday freshness, or period protection, they’re made for daily comfort and reliability.

Can I wear Vera’s Undies during workouts?

Yes! The fabric is breathable and moisture-wicking, ideal for exercise and active days.

Are Vera’s Undies suitable for pregnancy?

Many women find them helpful during and after pregnancy. However, we recommend consulting with your healthcare provider.

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order?

Orders are processed immediately, so changes or cancellations are not possible once placed. But don’t worry—we offer easy returns and exchanges.

Will I receive an order confirmation?

Yes! You’ll receive an email confirmation right after purchase, followed by a tracking number once your order ships.

What if I entered the wrong shipping address?

If this happens, email us at support@vera-undies.com ASAP. We’ll do our best to help, but changes aren't guaranteed once an order is processing.

Shipping & Delivery

Where do you ship?

We currently ship to Canada, Australia, New Zealand, and the USA.

What are the shipping costs?

We offer FREE shipping on all orders.

How long does shipping take?

  • Processing time: 1–3 business days

  • Delivery time: Typically 4–8 business days, depending on your location

How do I track my order?

Once your order ships, you’ll receive a tracking number by email. You can also use our Track My Order page.

I haven’t received my order. What should I do?

First, check your spam folder for tracking emails. Still no update? Email us at support@vera-undies.com for assistance.

Returns & Exchanges

What is your return policy?

We offer a 14-day return window from the date your order arrives. Items must be unworn, unwashed, and in original packaging.

Do you offer free returns?

Return shipping costs are the customer’s responsibility.

How do I start a return or exchange?

Email support@vera-undies.com with:

  • Your order number

  • Reason for return

We’ll send you step-by-step return instructions.

How long does it take to receive a refund?

Refunds are processed within 10 business days after your return is received and approved.

What if I receive a damaged or defective item?

Please email support@vera-undies.com with a photo of the issue, and we’ll send a replacement right away.

What happens if my order doesn’t fit?

No worries! We offer a Perfect Fit Guarantee:
If your first pair doesn’t fit, we’ll send a replacement for free—no return required.

Still Have Questions?

If you didn’t find what you were looking for, we’re just an email away!

📧 Email: support@vera-undies.com

We’re here to make sure you have the best experience with Vera’s Undies! 🤎